Refund Policy

At Artisans Handmade UK Ltd, your satisfaction is our priority. If you are not completely happy with your

purchase, we are here to help.

Return Eligibility

• Returns accepted within 30 days of delivery

• Items must be unused, in original condition and packaging

• Both defective and non-defective items are eligible

How to Initiate a Return

Email help@artisanshandmadeukltd.shop with your order number and reason for return. We will guide you

through the process within 1 business day.

Return Shipping Costs

• Defective, damaged, or incorrect items: FREE return shipping

• Change of mind returns: customer responsible for return postage

Refund Processing

Once received and inspected, refunds are processed within 10 business days to your original payment

method.

Damaged or Incorrect Items

number. We will send a replacement or full refund.

Order Cancellations

Orders can be cancelled within 24 hours of placement. Contact us immediately.

Non-Returnable Items

Items showing signs of use, damage from misuse, or returned after 30 days are not eligible.

Contact Us

Artisans Handmade UK Ltd

Address: 9 Park Way, Newbury, RG14 1AY, United Kingdom

Email: help@artisanshandmadeukltd.shop

Phone: +44 7890 779 989

Hours: Monday – Friday: 9:00 AM – 5:00 PM (GMT) | Saturday & Sunday: Closed

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