At Artisans Handmade UK Ltd, we resolve disputes fairly and professionally.
Step 1 – Contact Us
Email help@artisanshandmadeukltd.shop or call +44 7890 779 989 with your order number and issue
description. We aim to respond within 1 business day.
Step 2 – Formal Complaint
Email help@artisanshandmadeukltd.shop with subject "Formal Complaint". Include your name, order
number, issue description, evidence, and preferred resolution. We respond within 5 business days.
Step 3 – Alternative Dispute Resolution
If unresolved internally, you may refer to an independent ADR provider. We comply with UK ODR
regulations.
Consumer Rights
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.
Contact Us
Artisans Handmade UK Ltd
Address: 9 Park Way, Newbury, RG14 1AY, United Kingdom
Email: help@artisanshandmadeukltd.shop
Phone: +44 7890 779 989
Hours: Monday – Friday: 9:00 AM – 5:00 PM (GMT) | Saturday & Sunday: Closed