Find answers to our most common questions below. For further help, contact us at
help@artisanshandmadeukltd.shop.
What payment methods do you accept?
We accept payments via PayPal, including PayPal balance, linked bank account, or credit/debit card.
What is your shipping policy?
Order cutoff: 5:00 PM GMT. Handling: 1–2 business days. Delivery: 3–4 business days. FREE shipping on
all UK orders.
Do you ship internationally?
We currently ship within the United Kingdom only.
How do I track my order?
You will receive a tracking number by email once your order is dispatched.
What if my package is lost?
Contact us at help@artisanshandmadeukltd.shop with your order number and we will arrange a
replacement or refund.
Can I return a product?
Yes, within 30 days of delivery. Items must be unused and in original packaging.
Who pays return shipping?
We cover return shipping for defective or incorrect items. Change-of-mind returns are at the customer's
cost.
How long does a refund take?
Within 10 business days of receiving your return.
Can I cancel my order?
Yes, within 24 hours of placing it. Contact us immediately.
Are your products really handmade?
Yes! Every item is crafted by one of our 50+ independent artisan makers based in the UK.
Contact Us
Artisans Handmade UK Ltd
Address: 9 Park Way, Newbury, RG14 1AY, United Kingdom
Email: help@artisanshandmadeukltd.shop
Phone: +44 7890 779 989
Hours: Monday – Friday: 9:00 AM – 5:00 PM (GMT) | Saturday & Sunday: Closed